Legal & Information

Privacy Policy

Last Updated: February 2026

At Cympet and Co. Enterprises, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains the types of information we collect from you, how we use this information, how we protect it, and your rights regarding your personal data. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect information from you in various ways when you interact with our website and services. The types of information we gather include:

• Account Information: When you create an account or register with Cympet and Co., we collect your full name, email address, phone number, date of birth (optional), and password. This information is essential for creating your account and allowing you to track orders, manage your receipts, and access personalized features.
• Delivery Information: When you place an order for home delivery, we collect your physical address, city, state, and any special delivery instructions you provide. This information is used exclusively for fulfilling your order and ensuring safe, accurate delivery of your purchases.
• Payment Information: All payment processing is handled securely through Paystack. We do not directly store your credit card numbers, debit card information, or banking details on our servers. Paystack handles all payment data in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements. You will receive a transaction reference number and receipt after each successful payment.
• browsing and Usage Data: Our website automatically collects information about how you interact with our platform, including the products you view, items you add to your cart, search queries, click patterns, device type, browser type, IP address, and pages visited. This data helps us improve your shopping experience and understand user behavior.
• Communications: When you contact us via email, phone, or our AI chatbot, we keep records of your communications for customer service purposes, troubleshooting, and maintaining a record of our interactions with you.
• Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, shopping cart contents, and login information. You can control cookie settings through your browser, but disabling cookies may limit certain website functionality.

2. How We Use Your Information

We use the information we collect for various purposes to improve our services and your shopping experience:

• Processing and fulfilling your orders, including payment processing through Paystack and delivery coordination
• Creating and managing your customer account and allowing you to access your order history through "My Receipts"
• Sending order confirmations, shipping updates, and delivery notifications to keep you informed
• Providing customer support and responding to inquiries through multiple channels including phone, email, WhatsApp, and our AI chatbot
• Improving our website functionality and user experience based on how you use our platform
• Detecting and preventing fraud, security issues, and unauthorized access to your account
• For marketing purposes (only with your explicit consent) to send you information about new products, special offers, and promotions via email or SMS
• Complying with legal obligations and responding to lawful requests from authorities

3. Data Storage and Security

Your personal data security is a top priority at Cympet and Co. We store customer information securely, with minimal data retention to reduce privacy risks. Your account data, order history, and receipts are stored locally in our database with appropriate access controls. We employ industry-standard encryption protocols to protect your information during transmission and storage. Payment information is never stored on our servers—all transactions are processed through Paystack's secure payment gateway, which maintains PCI DSS compliance. For sensitive operations, we use HTTPS encryption to ensure data confidentiality.

4. Data Sharing

Cympet and Co. does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances: (i) with Paystack to process your payments; (ii) with logistics and delivery partners to fulfill your orders; (iii) with legal authorities when required by law; or (iv) to protect our platform against fraud or security threats. All third-party service providers are bound by confidentiality agreements and must handle your data securely.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You can request access to the personal data we hold about you by contacting us at cympet2017@gmail.com
• Right to Correct: You can update or correct inaccurate information in your account profile at any time
• Right to Deletion: You can request deletion of your account and associated data, subject to legal and business requirements
• Right to Data Portability: You can request your data in a portable format for transfer to another service
• Opt-Out of Marketing: You can decline marketing communications by clicking "unsubscribe" in our emails or updating your preferences
• Cookie Control: You can manage cookie preferences through your browser settings

6. Contact Us

If you have questions about our Privacy Policy or wish to exercise your privacy rights, please contact us at: cympet2017@gmail.com or call 0803 309 0515 / 0912 513 6183 during business hours (Monday-Friday 9AM-6PM, Saturday 10AM-4PM, Nigeria Time).

Terms of Use

Last Updated: February 2026

Welcome to Cympet and Co. Enterprises online shopping platform. By accessing and using this website and our services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website. We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of updated terms.

1. Product Information and Availability

Cympet and Co. offers a wide range of electronics and electrical appliances across eight product categories: Cooling & Fans, Kitchen Appliances, Power & Generators, Audio & Music, Television and Video, Computing & Accessories, Laundry Appliances, and Gaming & Entertainment. All product descriptions, images, prices, and specifications displayed on our website are provided for informational purposes. While we strive to ensure accuracy, we do not guarantee that product descriptions, images, or technical specifications are error-free. Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, and correct pricing errors. If a product is listed at an incorrect price due to a system error, we will notify you and offer you the choice to cancel your order or proceed with the correct price.

2. Product Warranty and Returns

Products sold on our website are subject to the manufacturer's warranty, not Cympet and Co.'s warranty. The duration and coverage of warranties vary by product and manufacturer. Upon delivery, you have 7 days to inspect items and report any defects or damages. Returns are accepted within 7 days of delivery for unused items in original packaging. Personal care items, opened software, custom-ordered items, and items showing signs of use cannot be returned unless defective. To initiate a return, contact our customer service team. Approved returns will be processed within 3-5 business days after item inspection. Refunds will be credited to the original payment method (through Paystack). Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Pricing and Payment Terms

All prices displayed on our website are in Nigerian Naira (₦) and include the product cost but may not include delivery charges. Delivery charges vary based on location and order value. Free delivery is offered for orders exceeding ₦50,000 within Lagos. We accept Paystack payments including Visa cards, Mastercard, and bank transfers. All transactions are processed securely through Paystack's payment gateway. Upon successful payment, you will receive a confirmation email with your transaction reference number and order details. This transaction reference is crucial for order tracking and dispute resolution. If your payment is declined, you will be notified immediately and can retry payment or contact us for assistance. Customers are responsible for all applicable fees charged by their bank or payment provider.

4. Delivery and Logistics

Cympet and Co. offers two fulfillment options: Home Delivery and In-Store Pickup. For Home Delivery, we typically deliver within 1-3 business days to addresses within Lagos and surrounding areas. Delivery times may be longer for locations outside Lagos depending on logistics partners' capabilities. Delivery fees are calculated based on your location and order value. Customers are responsible for delivery/logistics fees upon receiving goods. Once your order ships, you will receive tracking information via email and SMS. Please ensure the delivery address provided is accurate and complete to avoid delays. For In-Store Pickup, orders can be collected from our store at No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos during business hours. In-Store pickup typically has no additional delivery charges.

5. Order Cancellation and Modifications

You may cancel or modify your order before it has been processed and shipped. To request cancellation or modification, contact us immediately at cympet2017@gmail.com or call 0803 309 0515 / 0912 513 6183. If your order has already entered the fulfillment stage, cancellation may not be possible, though we will make our best effort to accommodate your request. Cancelled orders will result in a refund of the purchase price, though delivery fees may not be refundable depending on the cancellation timing.

6. User Responsibilities

By using Cympet and Co.'s website, you agree to:

• Provide accurate, current, and complete information during registration and checkout
• Maintain the confidentiality of your account password and not share login credentials with others
• Take responsibility for all activities that occur under your account
• Use the website only for lawful purposes and in compliance with all applicable laws
• Not attempt to gain unauthorized access to our systems or networks
• Not engage in any activity that disrupts or interferes with the website's operation or other users' experience
• Not post defamatory, offensive, or illegal content
• Report any unauthorized access or security concerns immediately to our team

7. Limitation of Liability

Cympet and Co. and its officers, directors, and employees shall not be liable for any indirectly caused damages, including lost profits, data loss, or business interruption arising from your use of our website or products purchased through our platform. Our total liability to you shall not exceed the amount you paid for the product in question. Some jurisdictions may not allow limitation of liability, in which case this clause may not apply.

8. Intellectual Property

All content on our website, including product descriptions, images, logos, design elements, and code, is the property of Cympet and Co. or our content providers and is protected by copyright and trademark laws. You may not reproduce, modify, distribute, or transmit any content without explicit permission.

9. Dispute Resolution

Any disputes arising from your use of our website or purchases made through our platform shall first be addressed through friendly negotiation. If a resolution cannot be reached, disputes may be escalated to local arbitration or legal proceedings in Lagos, Nigeria. You agree to attempt amicable resolution before pursuing legal action.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action or proceeding related to these terms must be brought exclusively in the courts located in Lagos, Nigeria.

11. Contact Information

For questions about these Terms of Use or disputes, contact us at: Email: cympet2017@gmail.com | Phone: 0803 309 0515 / 0912 513 6183 | Address: No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos, Nigeria

Security & Payment Protection

Last Updated: February 2026

At Cympet and Co., we take your security and privacy seriously. We have implemented comprehensive security measures to protect your personal information, payment data, and account from unauthorized access, fraud, and other malicious activities. This section details our security practices and your protection when using our platform.

1. Paystack Payment Security

Cympet and Co. partners with Paystack, a leading payment processor in Africa, to handle all financial transactions on our platform. Paystack is PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, which is the highest level of security certification for payment processors. This means Paystack undergoes regular security audits and maintains the strictest standards for handling payment card data. When you make a purchase on our website, your payment information is transmitted securely to Paystack's encrypted servers. Cympet and Co. never directly stores, processes, or accesses your credit card numbers, debit card details, or banking credentials. All payment processing happens entirely within Paystack's secure environment. Your transaction reference number is the key identifier for your payment and is used for order fulfillment, tracking, and dispute resolution.

2. Data Encryption and Transmission

All data transmitted between your device and our website is encrypted using HTTPS (HyperText Transfer Protocol Secure) with SSL/TLS encryption protocols. This encryption ensures that sensitive information such as passwords, delivery addresses, and account details cannot be intercepted by unauthorized parties during transmission. When you enter your account password, perform searches, or add items to your cart, this data is protected by end-to-end encryption.

3. Account Security

Your Cympet and Co. account is protected by comprehensive security measures. We strongly recommend that you choose a strong, unique password containing uppercase letters, lowercase letters, numbers, and special characters. Your password should not be shared with anyone, including Cympet and Co. employees. Never share your login credentials via email or phone calls. If you suspect unauthorized access to your account, change your password immediately and contact us at cympet2017@gmail.com. We monitor accounts for suspicious activity and will alert you if we detect unauthorized access attempts. For additional security, enable two-factor authentication if this option is available.

4. Transaction Verification

After each successful payment through Paystack, you will receive:

• An order confirmation email containing your transaction reference number
• A digital receipt accessible in your account under "My Receipts"
• SMS notifications for order status updates
• Delivery tracking information when your order ships

Always verify that you received these confirmations after completing a transaction. If you do not receive a confirmation email within 15 minutes of payment, contact us immediately with your transaction details. Save your transaction reference number—it is essential for inquiries, refunds, and dispute resolution.

5. Fraud Prevention

Cympet and Co. employs advanced fraud detection systems to identify and prevent fraudulent transactions on our platform. Our systems monitor for: unusual purchase patterns; mismatched billing and delivery addresses; duplicate orders within short time periods; and high-value orders with new accounts. If we detect suspicious activity, we may contact you to verify your identity before processing the order. We may temporarily hold or cancel orders that we believe to be fraudulent to protect your account and our platform. We will always communicate with you about such actions and explain our concerns.

6. Third-Party Security

While Paystack handles payment processing, we also partner with trusted logistics companies for order delivery. These partners are contractually obligated to maintain confidentiality of your delivery information and follow our security guidelines. We do not share your personal or payment information with these partners except as necessary for order fulfillment. Any data breaches by third parties will be reported to relevant authorities and affected customers in compliance with legal requirements.

7. Regular Security Audits

Cympet and Co. conducts regular security assessments and updates to ensure our platform remains protected against emerging threats. We update our security protocols, firewall rules, and access controls regularly to stay ahead of security vulnerabilities. Our development team follows secure coding practices to prevent common vulnerabilities such as SQL injection, cross-site scripting, and unauthorized access.

8. What You Can Do to Stay Safe

• Use strong, unique passwords for your Cympet and Co. account
• Never share your login credentials with anyone
• Log out of your account when using shared or public computers
• Keep your device's operating system and browser up to date with latest security patches
• Verify transaction details before confirming payment on Paystack
• Check your email frequently for order confirmations and delivery notifications
• Report suspicious activity or unauthorized transactions immediately
• Review your account activity regularly in your account dashboard
• Use your personal device to access your account when possible, rather than public WiFi

9. Reporting Security Issues

If you discover a security vulnerability on our website, observe fraudulent activity, or suspect unauthorized access to your account, please report it immediately to cympet2017@gmail.com or call 0803 309 0515 / 0912 513 6183. Provide as much detail as possible, including the nature of the security concern, when you discovered it, and any additional information that may help us investigate. We take all security reports seriously and appreciate responsible disclosure of vulnerabilities.

10. Contact & Support

For security-related questions, concerns, or to report issues, contact our team: Email: cympet2017@gmail.com | Phone: 0803 309 0515 / 0912 513 6183 | WhatsApp: Available for urgent security concerns | Hours: Mon-Fri 9AM-6PM, Sat 10AM-4PM, Nigeria Time

Paystack Payment Terms

Important Information About Paystack Payments

All payments processed through Cympet and Co. are handled by Paystack, a secure payment gateway licensed and regulated in Nigeria. When you choose to pay for your order, you are entering into a transaction with Paystack, and your payment is governed by Paystack's terms and conditions in addition to Cympet and Co.'s terms. By proceeding with payment through Paystack, you acknowledge and accept Paystack's terms of service.

Payment Methods Accepted Through Paystack:

• Visa Cards: Including Visa Debit and Credit cards issued by any Nigerian or international bank
• Mastercard: Including Mastercard Debit and Credit cards
• Bank Transfers: Direct bank transfers to our Cympet Enterprises account (Account: 2008885373, Bank: First Bank of Nigeria). Customers must include their transaction reference when transferring via bank
• USSD/Mobile Money: Where available through Paystack's platform

Transaction Reference Numbers:

Every successful transaction through Paystack generates a unique transaction reference number. This reference is crucial for your records and for customer service inquiries. Always save your transaction reference. You will need it to: verify your payment status; track your order; process refunds; resolve payment disputes; or make follow-up inquiries about your purchase. If you lose your reference number, contact us with your email address and phone number used during checkout, and we can look up your transaction details.

Payment Confirmation:

Upon successful payment, Paystack will display a confirmation screen. You should also receive an email from Paystack and from Cympet and Co. confirming your payment. These confirmations contain your transaction details, order information, and the next steps. If you do not receive a confirmation within 15 minutes of submitting payment, check your email spam folder. If you still haven't received confirmation, contact Cympet and Co. customer service with your transaction details.

Failed Payments:

If your payment is declined or fails during processing, you will receive notification from Paystack explaining the reason (insufficient funds, incorrect card details, card expired, etc.). Your account will not be charged for failed payment attempts. You can retry payment using the same or a different payment method. If you experience repeated payment failures, please contact your card issuer to verify there are no restrictions on your account, or contact us for assistance.

Refund Process:

If you are eligible for a refund, it will be processed through Paystack back to your original payment method. Refunds typically appear in your account within 3-5 business days, though your bank may take additional time to reflect the credit. Refunds are processed automatically; manually check with your bank if refund doesn't appear within 5 business days. Contact Cympet and Co. for refund status inquiries.

Shipping & Delivery Policy

Cympet and Co. is committed to delivering your products safely and on time. This section outlines our shipping practices, delivery timelines, and what you can expect from our fulfillment process.

Delivery Options:

Home Delivery: We deliver directly to your address. Typical delivery time is 1-3 business days within Lagos. Delivery to areas outside Lagos may take longer. Delivery fees apply and vary by location. Free delivery for orders exceeding ₦50,000 within Lagos.

In-Store Pickup: Collect your order from our store at No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos. No additional delivery charges. Available during business hours.

Order Processing:

After successful payment, your order enters our fulfillment system. Standard processing time is 24 hours (excluding weekends and holidays). You will receive an email confirming your order has been received and is being prepared. Complex orders or orders placed on weekends may require additional processing time.

Tracking:

Once your order ships, you will receive tracking information via email and SMS. You can also check your order status in your account under "Track Order" or by contacting our customer service team.

Delivery Address Accuracy:

Ensure your delivery address is complete and accurate. Incomplete or incorrect addresses may result in delivery delays or failed delivery attempts. If you need to change your address, contact us immediately before your order ships.