Frequently Asked Questions

To create an account, click on the "👤 Account" button in the header and select "Sign In / Register". Fill in your details including name, email, and phone number. You'll receive a confirmation once your account is set up.

Yes, creating an account is completely free and allows you to track orders, save favorites, and access your purchase history.

Use the search bar in the header to search for products by name, category, or keywords. You can also browse by category using the navigation links.

Click on any product to view details, then click "Add to Cart". You can view your cart by clicking the shopping cart icon in the header.

Yes, click the cart icon to view and modify quantities, or remove items from your cart before checkout.

We strive to keep all products in stock, but availability can change. If an item is out of stock, it will be clearly marked on the product page.

We accept multiple payment options including:

• Visa & Mastercard credit cards
• Debit cards from all Nigerian banks
• Paystack payments (secure online gateway)
• Bank transfers
• USSD mobile banking

Yes, your payment information is completely safe. All transactions use SSL encryption, are PCI-DSS compliant, and processed through our secure Paystack gateway. Your card details are never stored on our servers.

You'll receive an email confirmation immediately after successful payment, and a receipt will be available in your account.

If you experience payment issues, try the following: check your bank balance and card validity, ensure your internet connection is stable, try a different card or payment method, or clear your browser cache and try again. Contact us if the issue persists.

Orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location. We ship to all States and major cities in Nigeria.

Delivery costs vary by location:

• Lagos: ₦1,500 - Next day delivery available
• Mainland Nigeria: ₦2,500 - 3-5 business days
• Remote Areas: ₦3,500 - 5-7 business days
• Free shipping on orders over ₦50,000
• Standard shipping starts from ₦1,500

We offer flexible delivery options:

• Home Delivery: Items delivered directly to your address
• Pick-up Location: Collect your order at our office (No. 41, Shogbamu Street, Lagos)

You'll receive a tracking number via email, SMS or through receipts in the website once your order ships. Use our tracking system to monitor delivery in real-time, or check your order status in the "My Receipts" section of your account. An estimated delivery date will be provided upon shipment.

Please contact us immediately if you need to change your delivery address. Changes may not be possible once the order has shipped.

We stand behind the quality of our products. Here's our return policy:

• 30-day return window from purchase date
• Products must be unused and in original condition
• Original packaging and receipt required
• Free returns for defective or damaged products

The refund process is simple:

• Request return within 30 days of delivery through customer service options
• Receive return label and instructions
• Ship product back to our office
• We inspect and process your return within 5-7 business days
• Refund issued to original payment method

Yes, some items are non-returnable:

• Software or digital products (once downloaded)
• Items with signs of use or damage
• Products returned without original packaging
• Items modified or customized by customer
• Clearance or final sale items

Yes! Exchanges are free for items within 30 days. Contact us with your order number and desired item. New item ships once we receive the original. For higher-priced items, payment difference applies. Process typically takes 7-10 business days.

If you don't receive your refund in the expected timeframe, check your bank account and spam folder. Contact us with your order number and receipt. We'll investigate and resolve within 48 hours.

Log in to your account and go to "My Receipts" to view all your past orders and receipts.

You can reach us via phone at 0803 309 0515 or 0912 513 6183, email at cympet2017@gmail.com, or use our AI chatbot available on the website for instant assistance. Business hours: Monday-Friday 9AM-6PM, Saturday 10AM-4PM.

Yes, our CYMPET AI Assistant is available 24/7 on our website. Click the chatbot icon to ask questions about products, orders, or get instant support.

Yes, you can track your order by logging into your account and visiting the "Track Your Order" page, or by contacting us directly. You'll receive tracking information via email once your order ships.