Find answers to common questions about shopping with Cympet and Co.
To create an account, click on the "👤 Account" button in the header and select "Sign In / Register". Fill in your details including name, email, and phone number. You'll receive a confirmation once your account is set up.
Yes, creating an account is completely free and allows you to track orders, save favorites, and access your purchase history.
We offer a wide range of electronics and appliances including:
Use the search bar in the header to search for products by name or keywords. You can also browse by category using the category links or use the Advanced Filter for more refined searches based on specifications and price.
Click the 🔍 Advanced Filter button (available on all pages) to filter products by category, price range, specifications, and more. This tool helps you quickly find exactly what you're looking for.
Click on any product to view details, then click "Add to Cart". You can view your cart by clicking the 🛒 shopping cart icon in the header.
Yes, click the cart icon to view and modify quantities, or remove items from your cart before checkout.
Yes! You can save products to your favorites by clicking the ⭐icon on product pages. Access your saved favorites anytime through "⭐ My Favorites" in your account menu.
We strive to keep all products in stock. If an item is out of stock, it will be clearly marked on the product page. You can contact us to inquire about availability or pre-order.
We accept Paystack payments (Visa, Mastercard, bank transfers). Paystack is our recommended secure payment method for online transactions.
Yes, Paystack uses industry-standard encryption and security measures to protect your payment information.
You'll receive an email confirmation immediately after successful payment, and a receipt will be available in your account.
Delivery typically takes 1-3 business days within Lagos. Delivery times may vary for orders outside Lagos. You can check and receive tracking information via 'Track My Order' section in the website.
Delivery charges vary based on location and distance of the recipient's address. Free delivery is available on only special events or times. You can also inquire about delivery costs from the customer service team.
Yes! You can select "Pickup In-Store" at checkout to collect your order from our store location at No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos at your convenience.
Please contact us immediately if you need to change your delivery address before your order ships. Changes may not be possible once the order has been dispatched.
You can track your order by logging into your account and visiting "Track Order" or by contacting us directly.
We accept returns within 7 days of delivery for unused items in original packaging. Please contact us to initiate a return.
Contact our customer service team with your order details. Refunds will be processed within 3-5 business days after item inspection.
Personal care items, opened software, and custom-ordered items cannot be returned unless defective.
Log in to your account and click "My Receipts" in the navigation menu. You'll see all your past orders and can access detailed receipts for each purchase.
Click the 🤖 chatbot icon (usually on the bottom right of the page) to open our CYMPET AI Assistant. You can ask it questions about products, orders, shipping, or any other queries. It's available 24/7 for instant support.
You can reach us through multiple channels:
Our customer service team operates on the following schedule:
📍 Address: No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos, Nigeria
You're welcome to visit our store during business hours for product inquiries or in-store pickup of your orders.
Our friendly team is here to assist you. Choose your preferred method to reach us.
📞 Phone: 0803 309 0515 • 0912 513 6183
📧 Email: cympet2017@gmail.com
📍 Visit Us: No 41 Shogbamu Street, Bale Bus Stop, New Garage, Lagos
⏰ Hours: Mon-Fri 9AM-6PM | Sat 10AM-4PM | AI Chatbot Available 24/7
💡 Pro Tip: Use our 24/7 AI Chatbot for instant answers to common questions!
Please provide your delivery information. Receipts will be generated upon successful delivery.
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