↩️ Returns & Refunds Policy

Return Policy

We stand behind the quality of our products. If you're not completely satisfied, we make returns easy:

• 30-day return window from purchase date
• Products must be unused and in original condition
• Original packaging and receipt required
• Free returns for defective or damaged products
• Return shipping paid by customer for other returns

Refund Process

Here's how our refund process works:

• Request return within 30 days of delivery
• Receive return label and instructions
• Ship product back to our office
• We inspect and process your return within 5-7 business days
• Refund issued to original payment method

Non-Returnable Items

Some items cannot be returned:

• Software or digital products (once downloaded)
• Items with signs of use or damage
• Products returned without original packaging
• Items modified or customized by customer
• Clearance or final sale items

Exchanges

Want to exchange for a different size or color?

• Exchanges are free for items within 30 days
• Contact us with your order number and desired item
• New item ships once we receive the original
• For higher-priced items, payment difference applies
• Process typically takes 7-10 business days

Refund Issues?

If you don't receive your refund in the expected timeframe:

• Check your bank account and spam folder
• Contact us with your order number and receipt
• Call: 0803 309 0515 or 0912 513 6183
• Email: cympet2017@gmail.com
• We'll investigate and resolve within 48 hours